Evaluating Answer Quality in a RAG System

RAG quality depends on both retrieval and generation. A fluent answer is not enough if it misses the right source or cites weak evidence.

Teams should review common questions, expected source documents, answer completeness, citation accuracy, and cases where the assistant should say it does not know.

Build A Review Loop

Start with a curated evaluation set for each department. Add feedback from real users, track failed retrievals, and improve ingestion or source coverage where gaps appear.